Shipping Policy
We understand that when you order essential cleaning supplies—from absorbent dishcloths to durable steel wool scrubbers and ergonomic cleaning brushes—you want to receive them quickly, safely, and without hassle. This Shipping Policy is designed to provide full transparency on how we process, pack, and deliver your order, ensuring you have all the information you need for a smooth shopping experience.
All orders are processed Monday through Friday, excluding weekends and major holidays. Our team prioritizes efficiency to get your cleaning tools to you as soon as possible: most orders are processed and packed within 1-2 business days of being placed. Please note that orders submitted after 1:00 PM (local time) will be processed the following business day, as our team needs adequate time to carefully prepare and inspect each item before shipping. Processing time does not include shipping or delivery days, which vary based on your location and chosen shipping method.
We offer flexible shipping options tailored to your needs, with clear delivery timelines so you can plan accordingly. Standard shipping is available for all orders, with an estimated delivery time of 3-7 business days to most domestic locations. This option is ideal for customers who don’t need their cleaning supplies urgently and want an affordable shipping solution. For those in a hurry—such as when you’ve run out of dishcloths or need replacement steel wool scrubbers quickly—expedited shipping is available, with delivery in 1-3 business days. Please keep in mind that these are estimated timelines; delays may occur due to unforeseen circumstances like severe weather, carrier disruptions, or high order volumes during peak seasons.
Shipping costs are calculated based on three key factors: the weight of your order (considering the compact, lightweight nature of our dishcloths, steel wool, and cleaning brushes), your delivery location, and the shipping method you select at checkout. You will see the exact shipping cost displayed clearly before finalizing your purchase, so there are no hidden fees. We also periodically offer free standard shipping promotions for orders that meet a minimum purchase threshold—be sure to check our website for current offers to save on your cleaning essentials.
Packaging your cleaning supplies with care is a top priority for us. Our dishcloths are folded neatly and protected from moisture, while steel wool scrubbers are sealed to prevent rust during transit. Cleaning brushes are wrapped securely to avoid damage to their bristles or handles. We use durable, eco-friendly packaging materials whenever possible, balancing protection with our commitment to reducing unnecessary waste. If your order arrives with any damaged items—such as a bent cleaning brush or torn dishcloth—please follow the guidelines in our returns process to resolve the issue promptly.
Currently, we ship to all major domestic locations, and we are working to expand our coverage to include more remote areas. At this time, we do not offer international shipping, but we encourage you to check back regularly for updates on our shipping reach. For customers in remote regions, please allow an additional 1-2 business days for delivery, as carriers may require extra time to reach these areas.
Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number. This tracking number allows you to monitor your package’s progress in real time, from our warehouse to your doorstep, so you always know when to expect your cleaning supplies. If you do not receive your tracking number within 3 business days of placing your order, please check your spam or junk folder first, as confirmation emails sometimes end up there.
We are not responsible for packages marked as “delivered” by the shipping carrier, as this confirms the package was dropped off at your specified address. If you believe your package was lost or stolen after being marked delivered, please contact the shipping carrier directly to file a claim. For packages that go missing in transit (not marked as delivered), we will work with the carrier to investigate and resolve the issue as quickly as possible.
We reserve the right to update or modify this Shipping Policy at any time, and all changes will be posted on our website. By placing an order with us, you agree to the terms outlined in this policy. Our goal is to make every aspect of your shopping experience—from ordering to delivery—simple and stress-free, so you can focus on keeping your home clean with quality supplies.