FAQ
Q: What materials are your dishcloths made of? A: Our dishcloths are crafted from high-quality, absorbent materials that effectively soak up spills, wipe down surfaces, and dry dishes without leaving streaks. We use durable, machine-washable fabrics that resist mildew and maintain their softness and strength even after repeated washes. All materials are non-toxic and safe for use with food-contact surfaces, ensuring they are gentle on your dishes and safe for your family.
Q: Are your steel wool scrubbers safe for all cookware? A: Our steel wool scrubbers are designed to balance toughness and gentleness. They are safe for most cookware, including stainless steel, cast iron, and ceramic, and effectively cut through grease, grime, and stubborn food residues. However, we recommend avoiding use on non-stick surfaces (such as Teflon) or delicate materials (like glass or polished metal), as they may cause scratches. Always test a small, inconspicuous area first if you are unsure.
Q: How do I care for my cleaning brushes to make them last longer? A: To extend the life of your cleaning brushes, rinse them thoroughly with warm water and mild soap after each use to remove any debris or residue. Allow them to air dry completely in a well-ventilated area, with the bristles facing down, to prevent moisture buildup and mildew. Avoid soaking the brushes in water for extended periods, as this may damage the bristles or handle. For deeper cleaning, you can occasionally soak the bristles in a solution of warm water and baking soda, then rinse and dry.
Q: How long does shipping take, and how can I track my order? A: We process all orders within 1-2 business days (Monday through Friday, excluding holidays). Standard shipping typically takes 3-7 business days for domestic delivery, while expedited shipping options are available for 1-3 business day delivery. Once your order ships, you will receive a confirmation email with a tracking number that allows you to monitor your package’s progress in real time. If you do not receive your tracking number within 3 business days, check your spam or junk folder first.
Q: What is your return policy for defective or unsatisfactory products? A: We stand behind the quality of our products and offer a hassle-free return policy. If you receive a defective product (such as a torn dishcloth, bent brush, or faulty steel wool scrubber) or are unsatisfied with your purchase, you may request a return, replacement, or refund within a reasonable period of delivery. To initiate a return, follow the process outlined on our website, and ensure the product is returned in its original condition (when possible). We do not charge restocking fees, and refunds will be processed to your original payment method within a few business days of receiving the returned item.
Q: Can I cancel or modify my order after it has been placed? A: We process orders quickly to ensure prompt delivery, so we can only cancel or modify orders if we are contacted before the order is processed and shipped (usually within 1 business day of placement). If you need to cancel or modify your order, please do so as soon as possible through the designated section on our website. Once an order has been shipped, we cannot cancel or modify it, but you may return the package once it is delivered, following our return policy.
Q: Do you offer bulk or wholesale pricing for large orders? A: Yes, we offer bulk and wholesale pricing for large orders of our cleaning essentials, including dishcloths, steel wool scrubbers, and cleaning brushes. This is ideal for businesses, organizations, or individuals looking to stock up. For more information on bulk pricing, minimum order quantities, and customization options, please refer to the relevant section on our website.
Q: Are your products environmentally friendly? A: We are committed to sustainability and strive to offer eco-friendly cleaning solutions. Our products are made from durable materials designed to last, reducing waste from frequent replacements. We use minimal, eco-friendly packaging whenever possible, and many of our products (such as dishcloths and brushes) are reusable and machine-washable, further reducing environmental impact. We continuously work to source more sustainable materials and improve our packaging practices.